Downloading files from hosting server

I was asked to redesign one web site. Nothing much complicated. I've got username and pass to hosting provider. Now I can see the files of web site that are already there but how can I download them because only upload seems to be possible. And if so why is that so ?

sounds like a really bad hosting platform, ask for ftp access

Why do you think it's so bad?

hmm.....is your username and password you have for the panel site?
what panel use there? Vista panel, Cpanel or just a masking panel?

Well, what ever panel it is you could make an ftp account with it.
As far as I know, If you use cpanel you should make a ftp account before, if you want to access the site from the ftp.

If you use vista panel, you could search for the ftp account in the left panel.

You can try making an archive and then download it via http//:
Or ask for ftp access as you have been advised.

You should have  the ftp account so you can easily download all the files using FTP client software such filezilla etc..

Or just ask the host provider for further, it won't hard for them you help you downloading the web files.

Good luck.

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